1. Introduction

Welcome to Zip Flower Delivery. By accessing our website (zipflowerdelivery.com), you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order.

2. Orders and Payments

• Order Acceptance: Your order is an offer to buy. We reserve the right to reject any order for reasons like stock unavailability or delivery area restrictions.

• Pricing: All prices are listed on the website. We reserve the right to change prices without notice.

• Payment: Payments must be made in full at the time of ordering via our secure payment gateways.

3. Delivery Policy

• Delivery Timings: We aim to deliver on your requested date, but delivery times are not guaranteed due to traffic or weather conditions.

• Accuracy: It is the customer’s responsibility to provide the correct recipient address and phone number. We are not responsible for failed deliveries due to incorrect information.

• Recipient Absence: If the recipient is not home, the courier may leave the flowers with a neighbor or at the door if deemed safe.

4. Product Substitution & Quality

• Flowers: Flowers are natural and seasonal. If a specific flower is unavailable, we reserve the right to substitute it with a similar flower of equal or higher value.

• Perishability: Flowers are perishable goods. Any complaints regarding quality must be made within 24 hours of delivery with photographic evidence.

5. Cancellations and Refunds

• Cancellations: Orders can only be cancelled at least 24 hours before the scheduled delivery date.

• Refunds: Refunds are processed only in cases of non-delivery or major quality issues verified by our team.

6. Limitation of Liability

Zip Flower Delivery shall not be liable for any indirect or consequential loss arising out of our service. Our maximum liability is limited to the price paid for the order.

7. Intellectual Property

All content on this website, including images, logos, and text, is the property of Zip Flower Delivery and may not be used without permission.

8. Contact Us

If you have any questions about these Terms, please contact us at:

• Email: info@zipflowerdelivery.com

• Website: zipflowerdelivery.com