Refund & Return Policy
1. Order Cancellations
Orders may be canceled only if the order has not yet been prepared or dispatched for delivery. To request a cancellation, please contact us immediately.
2. Refund Eligibility
Refunds may be issued under the following circumstances:
- Incorrect product delivered
- Damaged flowers upon arrival
- Order not delivered
- Significant quality issues
To request a refund, customers must contact us within 24 hours of delivery and provide photos if applicable.
3. Non-Refundable Situations
Refunds will not be provided for:
- Incorrect delivery information provided by the customer
- Delivery attempts where the recipient was unavailable
- Minor variations in flower arrangement due to seasonal availability
4. Replacement Policy
If your order arrives damaged or unsatisfactory, we may offer:
- A replacement arrangement
- Store credit
- Partial or full refund, depending on the issue
5. Refund Processing Time
Approved refunds are processed within 5–10 business days to the original payment method.
6. Contact for Refund Requests
Zip Flower Delivery
4620 VAN BUREN BLVD, RIVERSIDE, CA 92503
📧 Email: info@zipflowerdelivery.com
📞 Phone: +1 951 205 8412
Part 2: Refund & Return Policy
1. No Returns Due to Perishable Nature
Due to the perishable nature of fresh flowers, we cannot accept returns for:
Change of mind
Incorrect selection
Buyer’s remorse
All sales are final once the order has been delivered.
2. Quality Guarantee (Damaged or Unfresh Flowers)
If your flowers arrive:
Damaged
Wilted
Broken
Not fresh-looking
You may qualify for a replacement or full refund provided that you:
Contact us within 24 hours of the delivery time
Send a clear photo of the damaged flowers to info@zipflowerdelivery.com
Resolution Options
We will either:
Send a fresh replacement at no additional cost, or
Issue a full refund
3. Same-Day Delivery
We offer Same-Day Delivery on eligible orders placed before our daily cutoff time.
Please contact us for specific cutoff hours. Refunds related to delivery delays are reviewed on a case-by-case basis.
4. Refund Processing Time
Approved refunds are processed within 5–7 business days to the original payment method used during purchase.
5. Cancellations
| Timing | Refund Status |
|---|---|
| Before florist begins preparation | Full refund |
| After preparation or dispatch | No refund |
6. How to Request a Refund
Please email info@zipflowerdelivery.com with the following:
Your order number
Clear photo of the issue (if applicable)
Brief description of the problem
Summary: Your Rights & Our Guarantees
| Issue | What You Get | Time Window |
|---|---|---|
| Damaged or unfresh flowers | Replacement or full refund | Within 24 hours of delivery |
| Cancel before preparation | Full refund | Anytime before florist starts |
| Delivery delay (same-day) | Case-by-case review | Contact us immediately |
| Privacy concern | Data access, correction, or deletion | We respond within 7 days |
Contact Information (All Inquiries)
Zip Flower Delivery
4620 VAN BUREN BLVD
RIVERSIDE, CA 92503
United States
📞 Phone: +1 951 205 8412
📧 Email: info@zipflowerdelivery.com
For Refund Requests
Please include:
Your order number
Photos of the issue
For Privacy Requests
Please specify whether you would like to:
Access your data
Correct your information
Delete your personal data